Shipping policy

Shipping Policy

Last updated: September 25, 2026

Many Vanda Cove products are made to order. Production time and shipping transit time are separate. Please review the information below before placing your order.

Production and handling

Production and handling normally take 5–7 business days, Monday through Friday, excluding U.S. holidays. Orders placed after business hours begin processing on the next business day. Processing may take longer during peak seasons or when an order requires additional review.

Shipping rates

United States orders under $100: $6.95 flat-rate standard shipping
United States orders of $100 or more: Free standard shipping
International orders: $9.95 flat-rate standard shipping

Additional charges may apply to remote locations, Alaska, Hawaii, Puerto Rico, APO/FPO/DPO addresses, or other special delivery areas when supported. The final available rate is displayed at checkout.

Estimated delivery times

United States: approximately 12–17 business days total, including production
International: approximately 15–24 business days total, including production

Delivery dates are estimates only and are not guaranteed. Delays can occur because of carriers, customs, weather, incorrect address information, production volume, or peak holiday periods.

Tracking

Tracking information is emailed after your order ships. It may take 2–5 business days for the carrier to display the first update. Multi-item orders may be produced and shipped separately, so you may receive more than one package or tracking number.

Production and fulfillment locations

Orders are fulfilled by trusted third-party production partners. The production and shipping location may vary by product, inventory, and delivery destination. Partners may be located in the United States or other countries.

Incorrect or incomplete address

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee an address change after production or shipment begins. Reshipping charges may apply to packages returned because of an incorrect, incomplete, or undeliverable address.

Customs, duties, and taxes

International customers are responsible for customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in our product prices or shipping fees and are non-refundable.

Delayed, lost, or delivered packages

If tracking has not updated for an extended period or your package has not arrived after the estimated delivery window, contact us with your order number. Carrier investigations may be required. If tracking shows delivered, please first check with household members, neighbors, the delivery location, and the carrier.

Damaged or incorrect items

Contact support@vandacove.com within 30 days of delivery if an item arrives damaged, defective, misprinted, or incorrect. Include your order number and clear photos. Please do not send items to our business address without authorization.