Frequently Asked Questions
How long does it take to make my order?
Many Vanda Cove products are made to order. Production and handling normally take 5–7 business days, excluding weekends and U.S. holidays. Processing may take longer during peak seasons.
When will my order arrive?
Estimated total delivery time, including production, is approximately 12–17 business days for the United States and 15–24 business days for international destinations. These estimates are not guarantees; carrier, customs, weather, and seasonal delays can occur.
How much is shipping?
- United States orders under $100: $6.95 flat-rate shipping
- United States orders of $100 or more: Free standard shipping
- International orders: $9.95 flat-rate shipping
Additional charges may apply to remote or special delivery locations where supported.
How do I track my order?
We will email tracking information after your order ships. Tracking may take 2–5 business days to show its first carrier update.
Why did my items arrive separately?
Items in the same order may be produced by different fulfillment partners and shipped in separate packages. Each available tracking number will be sent by email.
Can I change or cancel my order?
Contact support@vandacove.com as soon as possible. We cannot guarantee changes or cancellation after an order has entered production because made-to-order items are created specifically for you.
Do you accept returns or exchanges?
Because many products are made to order, we do not accept returns or exchanges for change of mind, incorrect size or color selected by the customer, incorrect address, or incorrect personalization submitted by the customer. Please review product details and size information before ordering.
What if my item is damaged, defective, or incorrect?
Contact us within 30 days of delivery with your order number, a description of the issue, and clear photos. If the problem was caused by production or fulfillment, we will review the claim and provide an appropriate replacement or refund.
Will the colors look exactly like the images?
Product images are digital mockups. Actual colors and print placement can vary slightly because of screen settings, materials, sizing, and the printing process. Minor variations are not considered defects.
Do you ship internationally?
Yes, we ship to supported international destinations. Customers are responsible for customs duties, VAT, import taxes, or other charges imposed by the destination country.
What payment methods do you accept?
Available credit cards, digital wallets, and other payment methods are displayed securely at checkout. Vanda Cove does not store your full payment-card number.
How can I contact Vanda Cove?
Email support@vandacove.com. For order questions, include your order number and the email address used at checkout. We normally respond within 1–2 business days.