Privacy policy

Privacy Policy

Last updated: September 25, 2026

VANDAGEAR GROUP LLC, doing business as Vanda Cove (“Vanda Cove,” “we,” “us,” or “our”), operates this online store and related services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase products, create an account, contact us, or otherwise interact with our services.

Information we collect

Depending on how you interact with us, we may collect:

  • Contact information: name, email address, phone number, billing address, and shipping address.
  • Order and transaction information: products viewed or purchased, order history, returns, refunds, discounts, shipping details, and transaction records.
  • Payment information: payment status and transaction details. Full payment-card information is processed by Shopify and other payment providers and is not stored by Vanda Cove.
  • Account information: login details, preferences, saved addresses, and account activity.
  • Communications: messages, support requests, reviews, photos, and other information you submit to us.
  • Device and usage information: IP address, browser type, device identifiers, pages viewed, referring URLs, shopping activity, and interactions with our website.
  • Cookies and similar technologies: information used to operate the store, remember preferences, measure performance, prevent fraud, and provide marketing where permitted.

How we collect information

We collect information directly from you, automatically through our website and cookies, and from service providers and business partners such as Shopify, payment processors, fulfillment partners, shipping carriers, analytics providers, and advertising platforms.

How we use information

We may use personal information to:

  • Process payments, fulfill and ship orders, provide tracking, and manage returns or refunds
  • Create and maintain customer accounts
  • Provide customer support and respond to requests
  • Operate, personalize, analyze, and improve our website and products
  • Detect fraud, abuse, security incidents, or unlawful activity
  • Send transactional messages and, with appropriate permission, marketing communications
  • Comply with legal obligations, enforce our policies, and protect our rights and the rights of others

How we disclose information

We may disclose personal information when reasonably necessary to:

  • Shopify, which hosts and supports our ecommerce services
  • Payment processors and financial-service providers
  • Production, personalization, fulfillment, warehouse, and shipping partners
  • Customer-support, email, analytics, advertising, fraud-prevention, cloud, and technology providers
  • Professional advisers, insurers, auditors, and legal authorities
  • A buyer, successor, or other party involved in a merger, financing, reorganization, sale, or transfer of all or part of our business
  • Other parties when you direct us or provide consent

Service providers may process information in countries other than your own. We require them to handle information only for authorized purposes and in accordance with applicable law and their contractual obligations.

Shopify

Our store is hosted by Shopify. Information submitted through the store is processed by Shopify to provide and improve ecommerce services. Shopify may also process information across merchants to support security, analytics, advertising, and platform features. Learn more in the Shopify Consumer Privacy Policy and at the Shopify Privacy Portal.

Cookies and advertising

We and our service providers use cookies and similar technologies for essential store functions, account features, preferences, analytics, fraud prevention, and advertising. Where required, you can manage non-essential cookies through the cookie-consent controls displayed on the website.

Depending on your location, you may have the right to opt out of the sale or sharing of personal information or targeted advertising. You can use the “Your Privacy Choices” link in our website footer or send a request to support@vandacove.com. Where legally required, we also honor recognized browser-based opt-out signals such as Global Privacy Control.

Marketing communications

You can unsubscribe from promotional emails by using the unsubscribe link in the message. Even after opting out of marketing, you may continue receiving non-promotional messages related to orders, accounts, security, or customer support.

Data retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary based on the type of information and applicable requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission, or storage system is completely secure, and we cannot guarantee absolute security. Do not send sensitive payment information through ordinary email.

Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where required.

Your privacy rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a portable copy of personal information; to restrict or object to certain processing; to withdraw consent; or to opt out of certain targeted advertising, sale, or sharing. These rights may be subject to legal exceptions.

To submit a request, email support@vandacove.com. We may need to verify your identity and authority before completing a request. Authorized agents may submit requests where permitted by law. We will not discriminate against you for exercising applicable privacy rights.

International transfers

Your information may be transferred to and processed in countries other than where you live. Where required, we rely on recognized safeguards or lawful transfer mechanisms.

Third-party links

Our website may link to third-party sites or services. We are not responsible for their privacy, security, accuracy, or content. Review the privacy policies of third parties before providing information to them.

Changes to this Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The updated version will be posted with a revised “Last updated” date.

Contact us

For privacy questions, complaints, or requests, contact:

Email: support@vandacove.com

VANDAGEAR GROUP LLC
Doing business as Vanda Cove
1500 N Grant St, Ste N
Denver, CO 80203
United States

For applicable data-protection laws, VANDAGEAR GROUP LLC is the controller of personal information described in this Policy, except where another party, such as Shopify or a payment provider, acts as an independent controller.