Refund policy

Last updated: September 25, 2026

Many Vanda Cove products are made to order specifically for each customer. Please review product descriptions, size information, colors, personalization details, and shipping information before placing your order.

Non-returnable situations

We do not accept returns, exchanges, or refunds for buyer’s remorse, change of mind, an incorrect size or color selected by the customer, an incorrect or incomplete shipping address, or incorrect personalization information submitted by the customer.

Damaged, defective, or incorrect items

Please contact support@vandacove.com within 30 days of delivery if your item arrives damaged, defective, misprinted, or incorrect because of a production or fulfillment error.

Your message must include:

Your order number
A description of the issue
Clear photos of the full item, the affected area, and the shipping label or packaging when relevant

We may request additional information. If the claim is approved, we may offer a replacement, store credit, or refund to the original payment method, depending on the circumstances.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Changes and cancellations are not guaranteed after an order has entered production. Once production begins, the order is being made specifically for you and normally cannot be canceled.

Shipping address issues

Customers are responsible for providing a complete and accurate delivery address. We are not responsible for packages delayed, returned, lost, or delivered incorrectly because the customer supplied an incorrect or incomplete address. Additional reshipping charges may apply.

Lost or delayed packages

Delivery dates are estimates and are not guaranteed. If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, and the carrier first. Contact us if the issue remains unresolved. Claims are reviewed individually and may require carrier investigation.

Refund processing

Approved refunds are issued to the original payment method. Your bank or payment provider may require 5–10 business days to post the funds after the refund is processed.

Returns

Do not send any item to our registered business address. We do not accept unsolicited returns. If a physical return is required, we will provide instructions after reviewing your claim.